Cancellation Policy

We accept cancellations up to 12 hours prior to your booked session. You can reschedule your session (and retain your credit/payment) up to 1hour before your booked session time. All booking management is easiest managed on our booking app or website. If you cannot deal with it digitally please call 01273 857788. Sapien Training Ltd cannot process refunds, and instead offers credit for any cancellations incurred on our behalf. Waitlist participants will receive a notification if a space has become available (mobile app bookings only), we allow a 30min window before offering the spot to the next person in line. Bookings can be accepted up to 31 days prior to your session.